Privacy Policy

Last updated: 8 September 2026

Flow Stack is a marketing automation agency based in Dubai, UAE. This page explains how we collect and use your information when you visit our website or get in touch with us.

Who we are

Flow Stack ("we", "us", "our") is a marketing automation agency operating from Dubai, UAE. We help businesses grow through paid advertising, automation systems, and digital marketing strategy — with a focus on clients in Australia and the broader region.

Information we collect

We collect information in two ways:

Information you give us — your name, email address, phone number (if provided), business details, and any message you include when you fill out our contact or lead form.
Information collected automatically — when you visit our site, we (and our third-party tools) may collect your IP address, browser type, device type, pages viewed, time on site, and how you arrived (e.g. from a Facebook ad). This is collected via the Meta Pixel and standard web analytics.

Data type	How collected	Retention
Contact form submissions	FormSubmit / direct	3 years or until deletion requested
Meta Pixel events	Meta Pixel (JavaScript)	Up to 180 days (Meta's default)
Booking data	Calendly	Per Calendly's Privacy Policy
Server / access logs	Vercel hosting	90 days

How we use your information

To respond to your enquiry and, where relevant, deliver a free marketing audit or proposal
To follow up by email or phone if you've asked us to contact you (you can opt out at any time)
To measure which ads and campaigns generate genuine leads — so we know what's working
To build retargeting and lookalike audiences on Meta platforms for future advertising
To improve our website and the experience for future visitors
To comply with our legal and regulatory obligations

We do not use your data for automated profiling that produces legally significant effects.

Meta Pixel & advertising

Our website uses the Meta Pixel, an analytics and advertising tool provided by Meta Platforms, Inc. The Pixel loads a small snippet of JavaScript that records visitor behaviour on our site and sends it to Meta so we can measure our ad performance and reach people who may be interested in our services.

Meta Pixel ID: 1598246861810567

The Pixel may:

Record page views and events (e.g. when someone submits a lead form)
Create Custom Audiences from site visitors for retargeting on Facebook and Instagram
Build Lookalike Audiences to find new potential clients
Help us attribute enquiries back to specific ad campaigns

Meta may combine this data with information it already holds about you from its platforms. Meta's use is governed by Meta's Privacy Policy. To manage your ad preferences or opt out of interest-based advertising from Meta, visit facebook.com/ads/preferences.

Sharing your data

We share your data only with the following, and only to the extent needed to operate our services:

Meta Platforms — via the Meta Pixel, for advertising measurement and audience building
FormSubmit — our contact form processor, which forwards your submission to our inbox
Calendly — if you book a call, your booking details are processed by Calendly
Vercel — our website host (servers located in the US and EU)

We do not sell, rent, or trade your personal information to any other party for their own purposes.

Cookies

Our site uses cookies — small files stored in your browser. These include:

Essential cookies — required for the site to function
Advertising cookies — set by the Meta Pixel to support campaign measurement and retargeting
Functional cookies — set by Calendly to support the booking widget (if loaded)

You can control or block cookies through your browser settings. Blocking advertising cookies won't remove ads — it will make them less relevant to you.

Your rights

Depending on your location, you may have the following rights over your personal data:

Access — request a copy of the data we hold about you
Correction — ask us to fix inaccurate or incomplete information
Deletion — request that we delete your data
Objection — object to us using your data for direct marketing
Portability — receive your data in a machine-readable format

If you are based in Australia, you also have rights under the Privacy Act 1988 and can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email us at info@flowstackpro.online. We aim to respond within 30 days.

Security

Our website is served over HTTPS. Access to lead data and form submissions is limited to authorised personnel. While we take reasonable steps to secure your information, no internet transmission is completely secure — please contact us immediately if you suspect your data has been compromised.

Changes to this policy

We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. If changes are material, we'll note them clearly.

Contact

Questions about this policy, or want to exercise a data right? Reach out:

Flow Stack Marketing Automation Agency — Dubai, UAE
info@flowstackpro.online